We are committed to take all necessary steps to resolve your grievances and complaints (including for digital loans) within a reasonable time frame. You may make use of any of the options listed below to register your grievance or complaint. We would like to reassure you that we will work on resolving the same at the earliest.
You may connect with us through any of the below channels. We will be glad to assist you:
You may reach out to our dedicated Customer Service Help Desk number 1800 268 0000 on any day of the week (except National Holidays) between 9am to 6pm
You can register your grievance by writing to us at customercare@ltfs.com. For us to offer you the best service, please write from your registered email ID and mention your loan account number along with your concerns.
Apart from the above options, you can also get in touch with our branch service team. To locate a branch near you, please click here www.ltfinance.com/locate-us
To raise a grievance through our Self Help Options please click here
In case you are not satisfied with the resolution offered after reaching out to any of our above-mentioned service teams, you may reach out to :
| Region | Area of Operation | Details of the Nodal Officers |
|---|---|---|
| North | Delhi, Uttar Pradesh, Rajasthan | Name: Mr. Jayant Moharana Branch Office: L&T Finance Ltd, 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| West | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu, Maharashtra. | Name: Mr. Pragnesh Patel Branch Office: 1st Floor, Unit No 101 & 104, Ratnaraj Spring, Nr. Navrangpura Bus Stand Navrangpura -380015. Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| East | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar, Jharkhand and Chhattisgarh | Name: Mr. Sumit Mishra Branch Office: L&T Finance Ltd, Shivansh Complex, Plot No - 127,127/1691 & 105, Block - A, 3rd Floor, Hall No # 301 & # 302, Cuttack Road, Laxmisagar, Bhubaneswar - 751006 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| Central | Madhya Pradesh | Name: Mr. Rohit Kothari Branch Office: L&T Finance Ltd, “Dhan Trident”, Block No. B-3, Pu-4, Scheme No-54, Near Vijay Nagar Square, Indore - 452010 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| South | Andhra Pradesh, Telangana and Kerala | Name: Mr. Phaneendra Chalapati Branch Office: L&T Finance Ltd, Unit No.803, 8th floor, T19 Towers, Municipal No. 5-4-156, 157, 173 to 176, 177, 178, 179 and 184/2, Indira Nagar, Ginwala Compound, MG Road, Secunderabad - 500003 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| South | Tamil Nadu, Andaman and Nicobar Islands, Karnataka,Union Territory of Lakshadweep and Union Territory of Puducherry | Name: R. Mukesh Rao Branch Office: L&T Finance Ltd, 5th Floor, KGN Towers, 62 Ethiraj Salai, Egmore, Chennai 600015 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| West | Maharashtra, Goa | Name: Mr. Sachin Kulkarni Branch Office: L&T Finance Limited, Office No. 501, 5th Floor, Shriram Shyam Tower, Sadar, Nagpur - 440001 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| North | Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh and State of Jammu and Kashmir | Name: Mr. Man Singh Thakur Branch Office: L&T Financial Services, SCO 147-148, 2nd Floor, Madhya Marg, Sector 8-C, Chandigarh - 160008 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may appeal to Reserve Bank of India by lodging a complaint on https://cms.rbi.org.in/ or by contacting the below address.
AND/OR
In case of Microfinance loans, the customer may escalate to:
Microfinance Industry Network (MFIN)
Toll Free
The salient features of the Integrated Ombudsman Scheme, 2021 (scheme) along with the copy of the Scheme are available onwww.ltfinance.com/integrated-ombudsman
RBI's Sachet Portal : https://sachet.rbi.org.in/
RBI's CMS Portal : https://cms.rbi.org.in/
