At L&T Finance, we are focused on delivering reliable and consistent customer experience across every touchpoint.
If at any stage, you are unsatisfied with the resolution received, you may follow the below escalation matrix to register grievance.
A structured grievance redressal policy has been implemented to ensure that grievances are acknowledged, monitored and resolved in a fair and timely manner.
You may raise a grievance through any of the below servicing channels.
Call Us
1800 268 0000 At any day of week (except National Holidays) between 9 am to 6 pm
Write to us
Write to us at [email protected]
Visit Us
Locate your nearest branch www.ltfinance.com/locate-us
Raise a concern
Share your concern with us click here
If the resolution received from Level 1 is not satisfactory, you may raise an escalation at Level 2
Grievance Redressal Officer
Mr. Vinod Varadan
Contact Number
1800 - 1020 - 476(Mon - Fri, 9 am - 6 pm)
(Except National Holidays)
Address
L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 7th Floor, "Brindavan Building", Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai - 400 098
Gujarat
Union Territories of Dadra and Nagar Haveli
Daman and Diu
Maharashtra
Nodal Officer
Mr. Pragnesh Patel
Contact No
1800 - 1020 - 476Address
L&T Finance,1307, 13th Floor, Kripal Pathshala, Near Shiv Ranjani Cross Road, Satellite, Ahmedabad - 380015
Delhi
Uttar Pradesh
Rajasthan
Nodal Officer
Mr. Jayant Moharana
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001
West Bengal
Sikkim
Odisha
Assam
Arunachal Pradesh
Meghalaya
Mizoram
Tripura
Bihar
Jharkhand and Chhattisgarh
Manipur
Nagaland
Nodal Officer
Mr. Sumit Mishra
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, Shivansh Complex, Plot No - 127, 127/1691 & 105, Block – A, 3rd Floor, Hall No # 301 & # 302, Cuttack Road, Laxmisagar, Bhubaneswar – 751006
Madhya Pradesh
Nodal Officer
Mr. Rohit Kothari
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, “Dhan Trident”, Block No. B-3, Pu-4, Scheme No-54, Near Vijay Nagar Square, Indore - 452010
Uttarakhand
Haryana
Punjab
Union Territory of Chandigarh
Himachal Pradesh and State of Jammu and Kashmir
Nodal Officer
Mr. Man Singh Thakur
Contact No
1800 - 1020 - 476Address
L&T Finance Limited, SCO 147-148, 2nd Floor, Madhya Marg, Sector 8-C, Chandigarh - 160008
Maharashtra
Goa
Nodal Officer
Mr. Sachin Kulkarni
Contact No
1800 - 1020 - 476Address
L&T Finance Limited, Office No. 501, 6th Floor, Shriram Shyam Tower, Sadar, Nagpur - 440001
Andhra Pradesh
Telangana
Kerala
Nodal Officer
Mr. Phaneendra Chalapati
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, Unit No.803, 8th floor, T19 Towers, Municipal No. 5-4-156, 157, 173 to 176, 177, 178, 179 and 184/2, Indira Nagar, Ginwala Compound, MG Road, Secunderabad - 500003
Tamil Nadu
Andaman and Nicobar Islands
Karnataka
Union Territory of Lakshadweep and Union Territory of Puducherry
Nodal Officer
R. Mukesh Rao
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, 5th Floor, KGN Towers, 62 Ethiraj Salai, Egmore, Chennai 600015
West Bengal
Sikkim
Odisha
Assam
Arunachal Pradesh
Meghalaya
Mizoram
Tripura
Bihar
Jharkhand and Chhattisgarh
Manipur
Nagaland
Nodal Officer
Mr. Sumit Mishra
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, Shivansh Complex, Plot No - 127, 127/1691 & 105, Block – A, 3rd Floor, Hall No # 301 & # 302, Cuttack Road, Laxmisagar, Bhubaneswar – 751006
Gujarat
Union Territories of Dadra and Nagar Haveli
Daman and Diu
Maharashtra
Nodal Officer
Mr. Pragnesh Patel
Contact No
1800 - 1020 - 476Address
L&T Finance,1307, 13th Floor, Kripal Pathshala, Near Shiv Ranjani Cross Road, Satellite, Ahmedabad - 380015
Maharashtra
Goa
Nodal Officer
Mr. Sachin Kulkarni
Contact No
1800 - 1020 - 476Address
L&T Finance Limited, Office No. 501, 6th Floor, Shriram Shyam Tower, Sadar, Nagpur - 440001
Delhi
Uttar Pradesh
Rajasthan
Nodal Officer
Mr. Jayant Moharana
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001
Uttarakhand
Haryana
Punjab
Union Territory of Chandigarh
Himachal Pradesh and State of Jammu and Kashmir
Nodal Officer
Mr. Man Singh Thakur
Contact No
1800 - 1020 - 476Address
L&T Finance Limited, SCO 147-148, 2nd Floor, Madhya Marg, Sector 8-C, Chandigarh - 160008
Andhra Pradesh
Telangana
Kerala
Nodal Officer
Mr. Phaneendra Chalapati
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, Unit No.803, 8th floor, T19 Towers, Municipal No. 5-4-156, 157, 173 to 176, 177, 178, 179 and 184/2, Indira Nagar, Ginwala Compound, MG Road, Secunderabad - 500003
Tamil Nadu
Andaman and Nicobar Islands
Karnataka
Union Territory of Lakshadweep and Union Territory of Puducherry
Nodal Officer
R. Mukesh Rao
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, 5th Floor, KGN Towers, 62 Ethiraj Salai, Egmore, Chennai 600015
Madhya Pradesh
Nodal Officer
Mr. Rohit Kothari
Contact No
1800 - 1020 - 476Address
L&T Finance Ltd, “Dhan Trident”, Block No. B-3, Pu-4, Scheme No-54, Near Vijay Nagar Square, Indore - 452010
If you are still not satisfied with resolution at Level 2, you may escalate to Level 3
Principal Nodal Officer
Mr. Amit Dimri
Contact Number
1800 - 1038 - 712(Mon - Fri, 9 am - 6 pm)
(Except National Holidays)
Address
L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 7th Floor, "Brindavan Building", Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai - 400 098
If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may appeal to Reserve Bank of India by lodging a complaint on https://cms.rbi.org.in/ or by contacting the below address.
Centralized Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh -160017
Microfinance Industry Network (MFIN)
PSP 4-003, 4-004, 4th Floor, Emaar Palm Spring Plaza, Golf Course Road, Sector - 54, Gurugram -122003, Haryana
The salient features of the Integrated Ombudsman Scheme, 2021 (scheme) along with the copy of the Scheme are available on www.ltfinance.com/integrated-ombudsman
